E. Managing the Digital Environment

Managing the Digital Environment (E)

IO2: Digital Competency Framework

This section concerns working effectively with digital media and equipment in order to support effective learning and manage associated risks.

This is likely to involve:

Identifying and responding to problems that learners encounter when using hardware/devices, software, platforms and applications
Encouraging learners to make use of resources to resolve problems themselves where this is within their capabilities
Using digital resources and calling on specialist expertise to solve problems.

This is likely to involve:

Adjusting or modifying learning methods, content or technology to support individual learners
Calling on specialist support and expertise where necessary
Working with learners to develop, review and update individual learning plans
Seeking feedback to improve the accessibility and inclusivity of the digital environment.

This is likely to involve:

Identifying physical, psychological and social factors that may cause harm
Identifying risks arising from a lack of accessibility in different contexts
Agreeing with learners what constitutes acceptable and unacceptable behaviour (both their own and from others) and risk levels in the digital environment
Monitoring personal and learner behaviour in the digital environment
Taking effective action where actual harm is being caused or there is a substantial risk of harm.

This is likely to involve:

Identifying security risks in the digital environment
Putting in place and monitoring measures to protect the digital environment and maintain the security of personal data
Communicating actions that learners can take to maintain security
Taking action in response to actual and potential security breaches.

This is likely to involve:

Creating, and supporting learners to create, digital identities that are secure and appropriate to the contexts where they are being used
Supporting learners to create a digital presence that is consistent and appropriate to the context
Supporting learners to manage digital presence and reputation across multiple platforms.

This is likely to involve:

Identifying and overcoming barriers to learners accessing digital learning and resources
Monitoring access and participation, investigating and taking remedial action when there are problems
Supporting learners and potential learners to overcome barriers to digital access.